FAQ's

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FAQ

faqIf you cannot find the answer to your question below, please call us on 02 6162 0450

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No. You only need a doctor’s referral if you wish to claim through the Department of Veterans Affairs or through your insurance company (e.g. Workcover, Comcare), or if you use an Enhanced Primary Care (EPC) package.
Yes. You can claim a portion of your appointment from Medicare so long as you have an Enhanced Primary Care (EPC) referral from your doctor. This can be processed directly at the time of your appointment if you have your bank details registered with Medicare.
Yes. To be eligible to claim on your insurance, we require the following:
  • A doctor’s referral; and,
  • Your claim number.
*Please note that all claims are subject to approval by the insurance company. If the insurer or Comcare does not agree to Neurospace’s full fees then you are required to pay the gap and seek direct reimbursement from the insurer. For example, the insurance company may only pay for a 20 minute consult when Neurospace treats for 30-60 minutes.
Yes. We can process your appointment through our Hicaps machine at our Phillip practice on the day of your consultation only. You must bring your Health Fund Card for this to happen.
We accept cash, cheque and have EFTPOS and credit card facilities. Please note that we do not accept American Express or Diner’s Club.
Neurospace is a registered provider with the National Disability Insurance Scheme, the NDIS. We offer services across a range of disciplines: Physiotherapy, Exercise Physiology, Speech Pathology and Occupational Therapy.

If you have a plan already in place, please call to discuss how Neurospace can work with you to reach your goals. If you still in the planning stages, we can also discuss what services are available in the community that may be of benefit to you.

As a registered provider, we can bill directly to the NDIS for your services or you can chose to self-manage your plan or have someone manage your plan for you. We also work closely with other providers to provide you with the best care.

Whilst we typically offer our services in our Phillip rooms we can also come to you if it is required – such as to visit you in an aged care facility or at home. Home visits can be supported with the use of Allied Health Assistants. In particular, our Occupational Therapists frequently conduct home visits to assess how you perform activities in your home environment. This enables them to complete training activities and/or prescribe and fit equipment.

There is an additional charge for home visits due to the extra time required to travel to a home or care facility. Please contact us to discuss external visits in greater detail.

We may also be able to treat via Skype™. We are currently trialling using Skype™ (www.skype.com) for consultations with clients who live a long distance away from our practices or those living in rural areas.

Skype™ is a freely available software application that allows people to make voice and video calls over the Internet. Calls to other users within the Skype™ network are usually free.

The effectivess of making video calls using Skype™ isdependent on the speed of your Internet connection.

Ideally, initial consultations are conducted face-to-face when the client travels to Canberra but Skype™ can be used for the initial consultation if absolutely necessary. If Skype™ is not a viable option, our therapists can also teleconference with clients over the telephone.

To make a physiotherapy appointment using Skype:

    1. Download the free Skype™ software onto your computer from www.skype.com and test your capacity to use the system in your geographical area.
    2. Telephone Neurospace on 02 6162 0450 to book an appointment time with therapist. Charges will be made for the appointment at our normal rates as though you were here in the rooms.
    3. Arrange a test run of equipment with the receptionist to be completed as soon as possible, to confirm that the appointment will be able to go ahead. The receptionist will note all your Skype contact details and confirm the quality of the connection.
At the time of your appointment, be waiting at your computer ready for our therapist to call you.

Our call name is neurospace1.

Please contact our friendly team to discuss in greater detail.
The physiotherapy and occupational therapy we offer at Neurospace is particularly targeted at long standing and difficult problems. We pride ourselves on being able to help almost anyone with movement difficulties and place emphasis on clients gaining quality of life and meaning from our therapy. Our team is complemented by massage therapy, exercise physiology and hydrotherapy. We offer a range of group programs on land and in water to further extend our capacity to help you. Feel free to call us and discuss your individual situation with one of our therapists.

NEUROLOGICAL CONDITIONS

Neurospace has a special interest in helping people with movement problems due to damage to the nervous and/or sensory systems. This problems may include difficulty with activities such as  walking, getting out of a chair or using the arms and hands.

Neurospace therapists assess difficulties and movements in order to offer interventions that assists with neurological conditions including:

  • Stroke
  • Dizziness and vestibular issues
  • Multiple sclerosis
  • Parkinson’s disease
  • Traumatic brain injury
  • Recovery from neurosurgery
  • Motor Neurone Disease
  • Peripheral neuropathies (damage to nerves of the peripheral nervous system)
  • Muscular dystrophies
  • Cerebral palsy
  • Spinal cord injury

SENIORS

Often older people stop participating fully in life’s activities due to a range of factors, such as illness, pain, and falls . We can assist with the restoration of physical abilities to maximise independence. We offer a range of groups to support individual assessment and management.These include a balance group, walking group, hydrotherapy (reconditioning).

  • Recent hospitalisation
  • Joint replacement
  • Stroke
  • Heart conditions
  • Lung conditions
  • Falls and unsteadiness including fear of falling
  • Arthritis
  • Diabetes

CHILDREN

We have a special interest in treating children with movement problems, Neurospace is now a registered provider for the Better Start Program. To see if your child is eligible please refer to www.betterstart.net.au or contact us for further information.

  • Cerebral palsy
  • Autism
  • Minimal cerebral dysfunction

CHRONIC PAIN

Neurospace has a good track record for assisting people manage chronic pain and neuralgic pain. People with chronic pain may be physically deconditioned and have other health issues that need concurrent management.


Our holistic approach can include gentle hands-on work, use of cold laser therapy, and an exercise approach that takes you back to the fundamentals of movement. We always seek to address the cause of the pain and consider underlying pain mechanisms in our treatment approach. Small group work can be used as adjunct to individual work or help progression to community programs.  This is offered with our ‘Core Essentials’ classes and hydrotherapy.

Our therapists enjoy taking a hands-on approach and this makes up the majority of the treatment. However, some machines are beneficial in helping recovery. For example, we use cold laser therapy and ultrasound to help mobilise scar tissue and improve healing, TENS for pain relief at home, muscle stimulators to activate weak muscles. When an machine is used, the therapist remains with you, and this is only a small portion of the overall assessment and treatment.
We will devise specific exercises to help you. We discuss how this is going to fit into your current routine and work with you to make the program achievable for your situation. Home exercises will be beneficial to virtually all problems we encounter, however it is always your choice as to what you do.
Yes. Equipment can be purchased through Neurospace. We stock a range of exercise equipment that you can purchase to assist your rehabilitation program. Our therapists may also prescribe certain items such as braces to assist movement – and aids to help you in the home. We can order these if you wish.