We've been a registered provider with NDIS since its inception in 2014. We know the NDIS.
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Frequently asked questions
Neurospace Clinic: 8-5 Mon, Wed, Fri 8-6 Tue, Thu
NeuroStudio: 6am – 8pm – eventually
No. You only need a doctor’s referral if you wish to claim through the Department of Veterans Affairs or through your insurance company (e.g. Workcover, Comcare), or if you use a Chronic Care Plan package.
Yes. You can claim a portion of your appointment from Medicare so long as you have any Chronic Care plan referral from your doctor. This can be processed directly at the time of your appointment if you have your bank details registered with Medicare. This is for a maximum of 5 visits per year inclusive all allied health professionals selected by the GP to manage your chronic health condition.
Yes we provide services for people with an insurance claim for their injury. We are often chosen to help solve complex or long standing cases. To be eligible to claim on your insurance, we require the following:
- A doctor’s or your case manager referral
- Your claim number
- Your insurance company and claim manager
We need to get preapproval for the initial assessment before the first consultation and defined number of sessions.
Please note that all claims are subject to approval by the insurance company. If the insurer or Comcare does not agree to Neurospace’s full fees then you are required to pay the gap and seek direct reimbursement from the insurer. For example, the insurance company may only pay for a 20 minute consult when Neurospace treats standardly for a minimum of 30 minutes.
We use Tyro which covers most health funds. We can process your appointment through our Tyro machine at our Phillip practice on the day of your consultation only. You must bring your Health Fund Card for this to happen. If you ring up to pay for a telehealth or home visit appointment you will need to claim this back later from your health fund.
We accept EFTPOS and credit card facilities. We no longer accept cheque and prefer not to handle cash. Please note that we do not accept American Express or Diner’s Club. Payment is expected within 7 days of the service if paying privately. Third party payments need to be preset up before the consultation, and if you are planning to use this the paperwork needs to be provided before the session.
Neurospace is a registered provider with the National Disability Insurance Scheme, the NDIS. We offer services in Physiotherapy, Exercise Physiology and allied health assistant.
If you have a plan already in place, please call to discuss how Neurospace can work with you to reach your goals. If you are still in the planning stages, we can also discuss what services are available in the community that may be of benefit to you.
As a registered provider, we can bill directly to the NDIS for your services or you can chose to self-manage your plan or have someone manage your plan for you. We also work closely with other providers to provide you with the best care.
Yes we have registrations with the majority of aged care providers in the ACT and are provider services in My Aged care packages to people in our clinic and homes. We also are able to do ‘top up’ visits to aged care facilities where you feel more help is needed on top of the physio or exercise services provided there. The latter may have to be paid for privately.
We offer services as home visits, community visits ( somewhere not your home) and at the pool. There is an additional charge for these due to the extra time required to travel to a home or care facility. Please contact us to discuss external visits in greater detail.
We offer telehealth using a range of ‘video’ communications to assess and manage you online. Our telehealth charges are the same as if you were in the rooms.
Physiotherapists and exercise physiologists work together, complementing each other’s work. Everyone can benefit from a physiotherapy or exercise physiology session of a comprehensive movement / fitness check up. Often we are not aware that something is changing in our bodies until pain and reduced function scream out at us to get in checked. You do not need a doctors referral to seek an answer from us, and if you need a doctor we will refer you on with a detailed letter.
The physiotherapy and exercise physiology we offer at Neurospace is particularly targeted at long standing and difficult problems. We place emphasis on clients gaining quality of life and meaning from our therapy. See our ? get fit to retire/ tune up package to get a start on making a difference in your quality of life.
Neurospace has a special interest in helping people with movement problems due to damage to the nervous and/or sensory systems. Our approach has been developed by a lifetime of work by our principal therapist Deborah Carrera and there is systematic training approach to ensure all the team understand this. We apply a holistic approach that seek to assess the underlying impairments and understand how these impact the way you move. We develop and progress the treatment plan addressing both the impairments and retraining the way you move.
In addition, we apply this holistic approach to issues such as joint pain, sporting injuries , and post surgery rehabilitation. We like to think we can help anyone, but if we don’t think we are the right place for you , we let you know and refer you onto a place that can help you.
Our therapists enjoy taking a hands-on approach and this makes up the majority of the treatment. However, some machines are beneficial in helping recovery. For example, we use cold laser therapy to help mobilise scar tissue and improve healing, muscle stimulators to activate weak muscles. When a machine is used, the therapist remains with you, and this is only a small portion of the overall assessment and treatment.
Home exercises will be beneficial to virtually all problems we encounter, however it is always your choice as to what you do. The brain relearns the correct movements by doing repetitions frequently, so we try to keep the number of exercises small and choose the most appropriate for you. We discuss how this is going to fit into your current routine and work with you to make the program achievable for your situation.
Yes. Equipment can be purchased through Neurospace. We stock a range of exercise equipment that you can purchase to assist your rehabilitation program. Our therapists may also prescribe certain items such as braces to assist movement – and aids to help you in the home. We can order these if you wish.
Why Choose Neurospace?
Excellent professional staff and service, very friendly and supportive. Highly recommend.
I have been going to Neurospace Physiotherapy for the last two weeks and I am so happy with the service that they have been able to provide to me. The staff are incredibly welcoming and helpful and they have been able to help me immensely. I highly recommend this service!
Best physio to go to, the staff are helpful and caring.