We've been a registered provider with NDIS since its inception in 2014. We know the NDIS.

Neurospace is a a registered provider with NDIS

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What is the NDIS

There are around 4.3 million Australians who have a disability. Within the next five years, the National Disability Insurance Scheme (NDIS) will provide more than $22 billion in funding a year to an estimated 500,000 Australians who have a permanent and significant disability.

At Neurospace, we can help you apply for NDIS funding and help you maximise any available benefits when using our services.

Let us take the confusion out of the NDIS process and help you maximise your benefits.

Here's how we work to help you:

Step 1.

Initial assessment to set your treatment goals

Step 2.

Our health professionals will generate a report outlining your therapy needs

Step 3.

We provide the report to you (if you are self-managing your NDIS plan) or to your case manager

Step 4.

Start reaching your goals with our clinic based, home based, and or studio based therapy

Step 5.

At the end of your funding round, we provide another assessment and report which you may be able to use to apply for further NDIS funding

Use this to help guide you through the NDIS process

Looking to do an application

Can you do a letter of support?

Yes we can write a letter of support, and will only advice you to do this if we think you are eligible for funding under the NDIS guidelines.

The process we follow is to do a one-hour assessment where we take your goals, medical history, and assess your physical capacity and factors that might influence this.  We write this up into the NDIS Supporting Evidence Form, and a second supporting document with a summary of support recommendations, to fill in the gaps from the NDIS template.  We allow 1.5 hours for this.

This is all charged at our private rates and cannot be claimed retrospectively from NDIS

How long does it take?

This is variable, depending on the time it takes you to complete gathering supporting evidence needed for NDIS.  This includes a functional assessment from the OT, and a letter of support from your GP.

Once submitted, NDIS should let you know within two weeks how things are going and if further info required. After a bit more wait, NDIS will contact to speak about your situation (variable time frame).

If declined, we can write further information if requested, and usually at no extra charge.

What happens when funding is approved?

If the funding is approved, we are happy to work with you to set up services working with what the NDIS have allowed and what we recommended, which may not match.

What is a service agreement?

As a registered NDIS provider, we are required to provide you with a service agreement.  A service outlines your goals, our treatment plan and estimated funding required.   This is to ensure the estimated expenditure is within the funding available and meets the reasonable and necessary guidelines.

Do I need to provide a copy of the plan?

No, you do not, but there are sections of this we require to complete the service agreement, in particular, your NDIS number, the dates on the plan and the goals you told the NDIS.  However, the whole plan helps the therapist get your overall picture.

Do I need to sign the service agreement?

As an NDIS provider we need a signed service agreement.

How do I pay?

The NDIS recommends you set up a bank account for NDIS purposes.   You pay our account at the time of service or within 7 days if off site. You then submit your paid invoice receipt to NDIS, and within 24 hours of submission and NDIS will refund the claim to your bank account.

What are non-face to face support provisions?

This is the activities the therapist spends on your case – for example

  • Annual progress reports due 6 weeks before the expiry of your plan
  • Home and hydro exercise programs
  • Some liaison time and team meetings.

Not included is administration working hard in the background, therapists writing up your treatment notes or liaising in house with other staff.  Often reports and letters take us longer than quoted and we don’t charge for this.

Travel costs are itemised separately and labelled as provider travel in accordance with the NDIS Pricing Arrangement Guidelines.

What is a service agreement?

As a registered NDIS provider, we are required to provide you with a service agreement.  A service outlines your goals, our treatment plan and estimated funding required.   This is to ensure the estimated expenditure is within the funding available and meets the reasonable and necessary guidelines.   The plan manager, double check our figures and quarantines an allocation of your funding for services with Neurospace.   The funding can be released from this agreement after a written request from yourself or Support Coordinator.

What is the difference between the plan manager and the support coordinator?

The plan manager pays the accounts, the support coordinator organises all services required to meet your goals.  This can include transport, support workers, service referrals and housing requirements.  Neurospace will liaise, with your approval, with the support coordinator to set up appointments and make recommendations for your safety if required. You are encouraged to keep making your own appointments.

Do I need to provide a copy of the plan?

No, you do not, but there are sections of this we require to complete the service agreement, in particular your NDIS number, the dates on the plan and the goals you told the NDIS.  The whole plan helps the therapist get your overall picture.

If you choose to provide the plan, you need to provide directly or give consent to your support coordinator to provide to us.

Do I need to sign the service agreement?

Yes.  As an NDIS provide we require a signed service agreement.  We cannot start services without this. The plan is sent to you for the signature, and copies to the plan manager and support coordinator.

How do I pay?

The accounts are sent to the plan manager on the day of service.  If the plan manager is too slow paying, we may pause services until the account is settled.

What are non-face to face support provisions?

This is the activities the therapist spends on your case – for example

  • Annual progress reports due 6 weeks before the expiry of your plan
  • Home and hydro exercise programs
  • Some liaison time and team meetings.

Not included is the administration working hard in the background, therapists writing up your treatment notes or liaising in house with other staff.  Often reports and letters take us longer than quoted and we don’t charge for this.

Travel costs are itemised separately and labelled as provider travel.

What is a service agreement?

As a registered NDIS provider, we are required to provide you with a service agreement.  A service outlines your goals, our treatment plan and estimated funding required.   This is to ensure the estimated expenditure is withing the funding available, meets and the reasonable and necessary guidelines.

Do I need a support coordinator?

You are encouraged to have a support coordinator if there is provision for this in your plan and help you manage your day to day life.    The support coordinator organises all services required to meet your goals. This can include transport, support workers, service referrals and housing requirements.  Neurospace will liaise, with your approval, with the support coordinator to set up appointments and make recommendations for your safety if required. You are encouraged to keep making your own appointments.

Do I need to provide a copy of the plan?

No, you do not, but there are sections of this we require to complete the service agreement, in particularly your NDIS number, the dates on the plan and the goals you told the NDIS.  The whole plan helps the therapist get your overall picture.

If you choose to provide the plan, you need to provide directly or give consent to the support coordinator to provide to us.

Do I need to sign the service agreement?

Yes.  As an NDIS provider we need a signed service agreement.  We cannot start services without this. The plan is sent to the support coordinator and yourself.

How do I pay?

The accounts are submitted directly to the NDIS via the NDIS Provider Portal.  When we set up the service agreement with you, we are able to quarantine an amount up to the value of the service agreement in anticipation of expenses.  This can be changed at any time if your circumstances change when notified in writing.

What are non-face to face support provisions?

This is the activities the therapist spends on your case – for example

  • Annual progress reports due 6 weeks before the expiry of your plan
  • Home and hydro exercise programs
  • Some liaison time and team meetings.

Not included is the administration working hard in the background, therapists writing up your treatment notes or liaising in house with other staff.  Often reports and letters take us longer than quoted and we don’t charge for this.

Travel costs are itemised separately and labelled as provider travel.

Frequently asked questions

Neurospace Clinic:  8-5 Mon, Wed, Fri   8-6 Tue, Thu

NeuroStudio:  6am – 8pm – eventually

No. You only need a doctor’s referral if you wish to claim through the Department of Veterans Affairs or through your insurance company (e.g. Workcover, Comcare), or if you use a Chronic Care Plan package.

Yes. You can claim a portion of your appointment from Medicare so long as you have any Chronic Care plan referral from your doctor. This can be processed directly at the time of your appointment if you have your bank details registered with Medicare.  This is for a maximum of 5 visits per year inclusive all allied health professionals selected by the GP to manage your chronic health condition.

Yes we provide services for people with an insurance claim for their injury.  We are often chosen to help solve complex or long standing cases. To be eligible to claim on your insurance, we require the following:

  • A doctor’s or your case manager referral
  • Your claim number
  • Your insurance company and claim manager

We need to get preapproval for the initial assessment before the first consultation and defined number of sessions.

Please note that all claims are subject to approval by the insurance company. If the insurer or Comcare does not agree to Neurospace’s full fees then you are required to pay the gap and seek direct reimbursement from the insurer. For example, the insurance company may only pay for a 20 minute consult when Neurospace treats standardly for a minimum of 30 minutes.

We use Tyro which covers most health funds. We can process your appointment through our Tyro machine at our Phillip practice on the day of your consultation only. You must bring your Health Fund Card for this to happen. If you ring up to pay for a telehealth or home visit appointment you will need to claim this back later from your health fund.

We accept EFTPOS and credit card facilities.  We no longer accept cheque and prefer not to handle cash. Please note that we do not accept American Express or Diner’s Club.    Payment is expected within 7 days of the service if paying privately.   Third party payments need to be preset up before the consultation, and if you are planning to use this the paperwork needs to be provided before the session.

Neurospace is a registered provider with the National Disability Insurance Scheme, the NDIS. We offer services in Physiotherapy,  Exercise Physiology and allied health assistant.

If you have a plan already in place, please call to discuss how Neurospace can work with you to reach your goals. If you are still in the planning stages, we can also discuss what services are available in the community that may be of benefit to you.

As a registered provider, we can bill directly to the NDIS for your services or you can chose to self-manage your plan or have someone manage your plan for you. We also work closely with other providers to provide you with the best care.

Yes we have registrations with the majority of aged care providers in the ACT and are provider services in My Aged care packages to people in our clinic and homes.  We also are able to do ‘top up’ visits to aged care facilities where you feel more help is needed on top of the physio or exercise services provided there.  The latter may have to be paid for privately.

We offer services as home visits, community visits ( somewhere not your home) and at the pool.     There is an additional charge for these due to the extra time required to travel to a home or care facility. Please contact us to discuss external visits in greater detail.

We offer telehealth using a range of ‘video’ communications to assess and manage you online.   Our telehealth charges are the same as if you were in the rooms.

Physiotherapists and exercise physiologists work together, complementing each other’s work.   Everyone can benefit from a physiotherapy or exercise physiology session of a comprehensive movement / fitness check up.   Often we are not aware that something is changing in our bodies until pain and reduced function scream out at us to get in checked.  You do not need a doctors referral to seek an answer from us, and if you need a doctor we will refer you on with a detailed letter.

The physiotherapy and exercise physiology we offer at Neurospace is particularly targeted at long standing and difficult problems. We place emphasis on clients gaining quality of life and meaning from our therapy. See our ? get fit to retire/ tune up package to get a start on making a difference in your quality of life.

Neurospace has a special interest in helping people with movement problems due to damage to the nervous and/or sensory systems. Our approach has been developed by a lifetime of work by our principal therapist Deborah Carrera and there is systematic training approach to ensure all the team understand this.  We apply a holistic approach that seek to assess the underlying impairments and understand how these impact the way you move.  We develop and progress the treatment plan addressing both the impairments and retraining the way you move.

In addition, we apply this holistic approach to issues such as joint pain, sporting injuries , and post surgery rehabilitation.  We like to think we can help anyone, but if we don’t think we are the right place for you , we let you know and refer you onto a place that can help you.

Our therapists enjoy taking a hands-on approach and this makes up the majority of the treatment. However, some machines are beneficial in helping recovery. For example, we use cold laser therapy to help mobilise scar tissue and improve healing, muscle stimulators to activate weak muscles. When a machine is used, the therapist remains with you, and this is only a small portion of the overall assessment and treatment.

Home exercises will be beneficial to virtually all problems we encounter, however it is always your choice as to what you do.  The brain relearns the correct movements by doing repetitions frequently, so we try to keep the number of exercises small  and choose the most appropriate for you.  We discuss how this is going to fit into your current routine and work with you to make the program achievable for your situation.

Yes. Equipment can be purchased through Neurospace. We stock a range of exercise equipment that you can purchase to assist your rehabilitation program. Our therapists may also prescribe certain items such as braces to assist movement – and aids to help you in the home. We can order these if you wish.

Why Choose Neurospace?

Principal physio with 38 years rehabilitation experience

Our Home Visits and telehealth options make treatment more convenient

Purpose-build rehab studio with specialised equipment

As a long standing NDIS registered provider, we take the confusion out of claiming and help you maximise your benefits*

Free parking and easy accessibility

Excellent professional staff and service, very friendly and supportive. Highly recommend.

Jackie Neill

I have been going to Neurospace Physiotherapy for the last two weeks and I am so happy with the service that they have been able to provide to me. The staff are incredibly welcoming and helpful and they have been able to help me immensely. I highly recommend this service!

Ally Gould

Best physio to go to, the staff are helpful and caring.

Sammy Rose

Australian Physiotherapy Association
Tyro
Registered NDIS Provider
Exercise & Sports Science Australia